Last updated: May 9, 2026
Email [email protected]. Typical response time is under 48 hours, Monday–Friday. Include your account email, the page or feature you were on, and a screenshot if the issue is visual — it gets you a real fix faster than a back-and-forth.
Logged-in users can also use the in-app Feedback page for bugs, feature requests, and general comments — those are read daily.
Live health endpoint: spellrack.com/api/health. If something looks broken site-wide, check there first — it returns the status of the database, queues, and price-sync workers.
For widespread outages we post updates on the home page banner. Individual user issues (your account, your decks, your billing) — email support.
Copyright takedown notices and counter-notices go through our DMCA Policy. Don't email general support for these — the DMCA page has the legally-required notice format and our registered agent.
Press inquiries, store partnerships, integration requests, and business development all go to [email protected] with the subject line prefixed "Press" or "Partnership". Routes faster than the general queue.
For legal notices specifically (subpoenas, lawful-process requests), [email protected].